PHASE I – Concept
1) Initial meeting with client in which requirements (style, budget, completion time etc.) are discussed and Zen’s references can be shown.
2) One Concept board will be made that gives direction of style of the project. The concept board will show images, samples etc. This normally takes 1 week.
3) Signing of the agreement between Zen and Client
4) Written acceptance of phase I and transfer of first payment for stage II
PHASE II – Mood boards per room
5) Mood board per area will be made that reflect the identity of each room. Each board will have floor lay out, color scheme’s, images, wallpaper samples, fabric samples, sketches and other drawings.. This normally takes 3-4 weeks to complete
6) Written acceptance of phase II and transfer of payment for stage III
PHASE III – Specification book
7) In this phase all specifications of furniture, fabrics, wallpaper etc will be documented in a book. Each item will be documented per page. It mentions the colors, sizes, finishing and many other details. Normally this takes 1-2 week(s) to complete. Elevation and sections and other hard drawings would be provided during this stage.
8) Written acceptance of phase III and transfer of payment for phase IV
PHASE IV – Execution
9) Budget amount to be transferred to Zen.
After receipt of the budget amount from the client the civil works (if any) and the purchasing process can start. Furniture normally has the longest delivery times and this will be ordered first. Second are normally the fabrics as they need to be delivered stitched and installed. While waiting for the items to arrive all other jobs are carried out, such as the electronics, accessories etc.
The time frame for the execution starts when the funds from the clients are received and depend mainly on the delivery of the furniture items as the manufacturing time of these items are the longest.
10) Completion of project
Payments
Payments are made per stage. This is an additional security for the customers to make sure that they are satisfied with the progress and quality of the project.
